SUPPORT

PLEASE BROWSE OUR FAQS. If we have not answered your questions here, please submit your question in the contact form below.

FAQs

Yes! We’d love to have you upgrade your subscription to an annual membership. 

TO do so simply click here 

and you will be taken to the upgrade page. Once you enter your payment details and click to sign up, your subscription will be switched to annual and your current monthly subscription automatically cancelled.

Please note your account will be pro-rated to take account of any time you have remaining on your current subscription period, so you may see an altered price on the checkout page.

You can cancel your account at any time by going to your ACCOUNT PAGE [LINK TO ACCOUNT PAGE] and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.

Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you’re all done. You’ll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page – if you don’t do this your cancellation will not be processed)

Once you cancel your account you will retain access to the Academy until your current subscription period ends. You can of course rejoin anytime in the future!

Please cancel your account BEFORE your next payment is due and avoid leaving it to the last minute.

These things happen!

If you pay by credit card and you know that your card details have changed then you can go to your ACCOUNT PAGE  select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately. 

If your subscription is cancelled due to failed payments, you will need to sign up with a newsubscription if you would like to regain access to Soulrise.

Please contact us using the form below if you have any further questions about failed payments.

We don’t currently provide any one-to-one coaching or consultations, however we are very active in the members forum and you are welcome to ask any questions for us to answer there or on one of our Q&A calls.

Contact Us

Please email us with any technical queries. We will get back to you as soon as possible.

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Soulrise
Soulrise